Support and contact
Where to find answers yourself, how to reach support and what to put in your message to get a fix quickly.
Where to look first
| What you need | Where to look |
|---|---|
| Something doesn’t work | Troubleshooting – search by what you see |
| You don’t know how to do a task | The How to start? button in the panel’s top right corner – the panel’s home page, Design, Settings and most page types have a guide |
| You want to know what the manual is missing | Tips to improve your Visualbook on the panel’s home page |
| A question about price, licence or operations | FAQ |
| An unfamiliar term | Glossary |
How to contact support
- Email:
jiri.chlebus@visualbook.pro. The quickest way is Support in the panel menu – it opens a pre-filled email with the subject “Zpráva z Visualbooku” (a message from Visualbook). - Phone: +420 732 387 378.
- Online call: book a free call in the calendar.
What to include for a quick answer
- The manual’s address, for example
yourbrand.visualbook.pro. - The email of the account you work with.
- What you were doing and at which step it stopped.
- The exact wording of the message, or a screenshot.
- When it happened and in which browser.
What support takes care of for you
Some settings belong to the installation, so even the manual’s Admin can’t reach them in the panel. Ask support for these changes:
- activating the manual after the trial,
- adding or changing a manual language,
- more storage or more editors,
- switching on sign-in and editing through the AI connector,
- an exception from the clear-space check when uploading a logo,
- help with pointing a custom domain.
Provider
Visualbook s.r.o., company ID 24110175, Dlouhá 3403/2b, 702 00 Ostrava, Czech Republic. The contract is governed by the terms and conditions.