Terms and Conditions
General Terms and Conditions effective from 1 May 2026.
General Terms and Conditions effective from 1 May 2026.
By using the online brand manual creation Service available at https://visualbook.pro and the Related Services, the Client and the Provider confirm that they will be bound by these Terms and Conditions.
1.1. These General Terms and Conditions (hereinafter the "Terms and Conditions") govern the relationship between the Provider and the Client in the provision of the online brand manual creation Service and Related Services. The Provider and the Client may agree on individual terms for the provision of the Service or Related Services, in which case these Terms and Conditions apply in a supplementary manner.
1.2. These Terms and Conditions form an integral part of the contract between the Provider and the Client. The content of the contract is further constituted by the relevant information on the visualbook.pro website relating to the purchased Service or Related Services, or to which these Terms and Conditions expressly refer. Where information in these Terms and Conditions differs from information on the website, the information on the website shall prevail.
1.3. By submitting the configuration and subsequently confirming the order, the Client confirms that they have read these Terms and Conditions and agree to them.
Provider – Visualbook s.r.o., Company ID: 241 10 175, VAT ID: CZ24110175, with registered office at Dlouhá 3403/2b, Moravská Ostrava, 702 00 Ostrava, Czech Republic, registered in the Commercial Register maintained by the Regional Court in Ostrava, Section C, Insert 101855. The Provider is a VAT payer. Contact email: jiri.chlebus@visualbook.pro.
Client – a natural or legal person who has completed the Configurator and uses or intends to use the Service or Related Services of the Provider. The Client acts as an entrepreneur and orders the Service or Related Services in the course of their business activity.
Service – provision of an online brand manual through the Visualbook web application available at the *.visualbook.pro subdomain, with functionality as described on visualbook.pro.
Related Services – services offered by the Provider beyond the Service, which are listed and specified in more detail on visualbook.pro and may also be referred to as add-on services.
Configurator – an online form on the Provider's website through which the Client enters basic project information (email address and project name).
Trial Project – a project created based on completion of the Configurator, provided to the Client free of charge for one month.
Project – an online brand manual created for the Client on the *.visualbook.pro subdomain.
3.1. The Provider provides the Service of creating and managing online brand manuals through the Visualbook web application.
3.2. The Service is offered in three versions: Designer, Studio, and Firma. The versions differ in the number of editors, storage capacity, and scope of technical support. A detailed description of the versions and their features is available on the pricing page.
3.3. The output of the Service is a web page (online brand manual) accessible at a *.visualbook.pro subdomain or on the Client's own subdomain.
3.4. The Service is provided as a lifetime product, i.e. after a one-time payment the Client is entitled to use and edit the Project without time limit and without further monthly fees, subject to the functionality and availability of third-party services on which the Service depends.
3.5. From Visualbook version 5.3 (see changelog), the Client may export a static website of their Project. This feature is not available in the Trial Project.
3.6. Related Services are described on visualbook.pro and are ordinarily provided as ancillary services related to the Service.
4.1. After completing the Configurator (email address and project name), the Provider will automatically create a Trial Project for the Client for one month free of charge. This constitutes the conclusion of a gratuitous contract for the provision of the Service under the terms set out below.
4.2. The Trial Project is available at a *.visualbook.pro subdomain and is protected by the password "demo".
4.3. The Trial Project has full functionality except for static website export.
4.4. The Client may use the trial period repeatedly for different projects.
4.5. Before the end of the trial period, the Provider will contact the Client with a request to decide whether they wish to continue using the Service and move to a paid contract.
4.6. If the Client decides not to use the Service and does not pay the invoice by the due date, the Provider will disable and delete the Trial Project, whereby the contract is terminated.
4.7. The Provider is not liable for damage caused by loss of data from the Trial Project if the Client has not moved that Project to paid provision of the Service.
5.1. Completing the Configurator does not create an obligation for the Client to pay for the Service.
5.2. The contract between the Provider and the Client becomes a paid contract at the moment of due payment of the invoice for the Service issued by the Provider.
5.3. The Client is entitled to choose the Service version (Designer, Studio, Firma) and any Related Services according to the current pricing.
5.4. A contract for Related Services is concluded by further agreement between the Provider and the Client and by timely and proper payment of the price for the Related Services.
6.1. Prices for individual Service versions and Related Services are set out in the current pricing schedule on visualbook.pro/en/pricing.
6.2. Unless stated otherwise, prices are quoted exclusive of VAT, and VAT will be added in accordance with applicable law.
6.3. Payment for the Service or a Related Service is made as a one-off payment on the basis of the issued invoice.
6.4. The invoice is payable 14 days from the date of issue, unless otherwise agreed.
6.5. Payment is made by bank transfer to the account stated on the invoice.
6.6. After the invoice is paid, the Provider will remove the "demo" password from the Trial Project and the Project becomes fully functional.
6.7. If the invoice is not paid, the procedure in Section 4.6 of these Terms and Conditions applies to the Service.
7.1. The Provider undertakes to provide the Client with the Service or Related Services to the scope and quality corresponding to the selected version and the contract.
7.2. The Provider undertakes to create the Trial Project within 24 hours of completion of the Configurator.
7.3. The Provider undertakes to make the Project fully functional for the Client without the "demo" password after the invoice is paid.
7.4. The Provider guarantees that the Service will remain available in the version and state in which the Client purchased it for an unlimited period (lifetime), subject to the terms set out in Section 3.4 of these Terms and Conditions.
7.5. The Provider provides technical support by email at jiri.chlebus@visualbook.pro. Clients on the Firma version are entitled to premium support, including telephone and online support (Google Meet).
7.6. The Provider is entitled to use the Client's Project in its portfolio and as a reference if the Project is publicly accessible.
7.7. The Provider is entitled to suspend provision of the Service or Related Services without compensation for maintenance or system updates for a period corresponding to the need for such maintenance or updates. The Client will be informed in advance of planned maintenance where technically possible.
8.1. The Client has the right and obligation to use the Service or Related Services in accordance with the contract, the selected Service version, and generally binding legal regulations.
8.2. The Client is entitled to edit the content of the Project without time limit upon conclusion of a paid contract.
8.3. The Client is entitled to manage users (editors) within the scope corresponding to the selected Service version.
8.4. The Client is entitled to export a static website of their Project (from Visualbook 5.3) if they have concluded a paid contract with the Provider.
8.5. The Client is entitled to request termination of the Service or Related Services and deletion of the Project from the Provider's server at any time.
8.6. The Client undertakes to secure access to the Service with a reasonably strong password and to protect the password from misuse.
8.7. The Client is responsible for all content they upload to their Project.
9.1. Upon proper payment of the price for the Service or Related Services, the Client acquires an exclusive licence to the Project. The licence is granted for the duration of the Project's existence (time-limited in that sense), and is unlimited as to territory and quantity. The licence is limited to the purpose aligned with the purpose of the contract, i.e. creation of the Project using the Service for the Client's business activity. Only the Client acquires the licence; it may pass to their legal successor if the Client ceases to exist. The Client may grant a sub-licence solely for the purpose of complying with the licence purpose and only within their business activity. The licence may not be assigned or transferred. The licence includes the right to use the Project in its original, i.e. unmodified, form. The Client may not modify the Project, incorporate it into a collective work, or modify it in any other way. The Client may use the Project in parts. If the contract terminates, the licence terminates together with it.
9.2. The Client is not entitled to modify the static website export to create another brand manual for an entity other than the one for which the Project was originally created.
9.3. Copyright in the Visualbook web application and its source code is not included in the licence; they are provided to the Client as the Service (or Related Services), and the Client is only entitled to use them through the GUI (graphical user interface).
9.4. The Provider reserves the right to use the Client's Project as a reference in its portfolio if the Project is publicly accessible.
9.5. The licence fee is included in the price for the Service (or Related Services, as applicable).
10.1. Projects are hosted on a virtual server operated by Český hosting in the Czech Republic.
10.2. Service availability (uptime) corresponds to the guaranteed availability provided by the hosting provider Český hosting.
10.3. Project backups are performed by the hosting provider Český hosting in accordance with its backup policies.
10.4. The Provider is not liable for damage caused by unavailability of the Service, a Related Service, or the Project due to the hosting provider, third parties, or force majeure.
10.5. Storage capacity varies according to the selected Service version and is stated in the pricing schedule.
11.1. The Provider is the controller of personal data.
11.2. The Provider processes the following personal data of the Client: billing and contact details, the name of the Project including its content, the content of mutual communication, network identifiers including timestamps when providing the Service or Related Services, and the content of the contract.
11.3. Personal data is processed for the purpose of, and in connection with, providing the Service and Related Services and communicating with the Client.
11.4. The legal basis for processing personal data is performance of the contract between the Provider and the Client, the legitimate interests of the Provider, and compliance with obligations under tax and accounting legislation.
11.5. Personal data is also stored on the server of the hosting provider Český hosting in the Czech Republic.
11.6. The Provider does not disclose personal data to third parties except to the hosting provider, which acts as a processor of personal data, and to selected external suppliers.
11.7. The Client has the right to access their personal data, rectification, erasure, restriction of processing, data portability, the right to object to processing, and the right to lodge a complaint with the Office for Personal Data Protection.
11.8. Personal data is retained for the duration of the contractual relationship and thereafter for the period prescribed by applicable law or legitimate interest.
11.9. If provision of the Service or Related Services is terminated at the Client's request, personal data and all Project data are deleted from the server, except where processing is required by law or a continuing legitimate interest.
12.1. The Provider is not liable for damage caused by the Client to third parties through use of the Service, Related Services, or the Project. The Provider's liability to the Client for damage is limited to the amount received from that Client as the price for the Service or Related Services in the 12 calendar months preceding the occurrence of the damage.
12.2. The Client may try the Service free of charge for one month using the Trial Project. For free services, the Client has no rights for defective performance. Rights for defective performance of the Service or Related Services under a paid contract are governed by generally binding legal regulations; remedies will be applied primarily in the following order: removal of the defect, a voucher for the Provider's services, a price reduction, or refund of the price.
12.3. The Provider is not liable for damage caused by outage or unavailability of the Service or Related Services due to force majeure, acts or omissions of third parties, and/or other circumstances beyond the Provider's control.
12.4. The Provider is not liable for loss of data from a Trial Project that has not moved to a paid contract.
12.5. The Provider recommends that the Client back up the content of the Project regularly using the export feature (from Visualbook version 5.3).
13.1. The Client may request termination of provision of the Service or Related Services and deletion of the Project from the server at any time. This does not affect the Provider's entitlement to the full price for the Service or Related Services or the processing of personal data within the meaning of Section 11 after the contract ends. The Client acknowledges that the Service is provided as a lifetime product (one-time payment) and has no right to a refund of the price for the Service or any part of it upon termination. The same applies mutatis mutandis to Related Services.
13.2. Termination of the Service by the Client may take place without a notice period.
13.3. The Provider reserves the right to terminate provision of the Service or Related Services at any time if the Client breaches these Terms and Conditions, legal regulations, or standards of ethical and decent conduct, and fails to remedy the breach even after notice from the Provider.
13.4. Before terminating the Service or Related Services under the preceding paragraph, the Provider will invite the Client to remedy the breach. If the Client fails to remedy the breach within 14 days of the notice, the Provider is entitled to delete the Project.
13.5. After termination of the Service, all content of the Project is deleted from the server without possibility of recovery.
13.6. The Provider reserves the right to terminate provision of the Service or Related Services due to suspension or discontinuation of the visualbook platform with six months' notice. In that case, the Client is entitled to export all data of their Project if they request it within one month of termination of provision of the Service or Related Services.
14.1. These Terms and Conditions are valid and effective from 1 May 2026.
14.2. The Provider is entitled to amend these Terms and Conditions unilaterally, announcing the change at least 14 days in advance by email to the Client or by other appropriate means, e.g. a notification on the website. The Client may always reject the change and terminate the contract unilaterally; even then, the Client has no right to a refund of any price already paid for the Service, Related Services, or any part thereof.
14.3. Changes to the Terms may be made in particular due to changes in legislation, introduction of new services by the Provider, necessary updates to internal policies, development of prices, market practices, and technologies affecting provision of the Service, and further where such change is required by a decision of public authorities (e.g. following a finding of fault on the part of the Provider).
14.4. The current text of the Terms and Conditions is always available on the website at terms and conditions.
14.5. The relationship between the Provider and the Client is governed by the law of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, as amended.
14.6. Any disputes between the Provider and the Client in connection with a contract for provision of the Service or Related Services, regardless of whether they are gratuitous or paid, shall be resolved primarily by agreement. If no agreement is reached, disputes shall be resolved by the competent courts of the Czech Republic.
14.7. If any provision of these Terms and Conditions becomes invalid or unenforceable, the remaining provisions remain in force.
14.8. The Provider's contact email is jiri.chlebus@visualbook.pro.