Terms and Conditions
General Terms and Conditions effective from 1 October 2026.
By using the online brand manual creation Service available at https://visualbook.pro and the Related Services, the Client and the Provider confirm that they will be bound by these Terms and Conditions.
1. Introductory Provisions
1.1. These general terms and conditions (hereinafter the “Terms and Conditions”) govern the relations between the Provider and the Client in the provision of the online brand manual creation Service and the Related Services. The Provider and the Client may agree on individual terms for the provision of the Service or the Related Services, in relation to which these Terms and Conditions apply on a subsidiary basis.
1.2. These Terms and Conditions form an integral part of the contract between the Provider and the Client. The content of the contract further consists of the relevant information on the visualbook.pro website that relates to the purchased Service or Related Services or to which these Terms and Conditions directly refer. Where the information set out in these Terms and Conditions differs from the information set out on the website, the information set out on the website prevails.
1.3. By submitting the configuration and subsequently confirming the order, the Client confirms that they have read these Terms and Conditions and that they agree with them.
2. Definitions
Provider – Visualbook s.r.o., Company ID No.: 241 10 175, Tax ID No.: CZ24110175, with its registered office at Dlouhá 3403/2b, Moravská Ostrava, 702 00 Ostrava, Czech Republic, registered in the Commercial Register kept by the Regional Court in Ostrava, Section C, Insert 101855. The Provider is a VAT payer. Contact email: jiri.chlebus@visualbook.pro.
Client – a natural or legal person who has completed the Configurator and uses or is interested in using the Service or the Related Services of the Provider. The Client is an entrepreneur and orders the Service or the Related Services within the scope of their business activity.
Service – the provision of an online brand manual through the Visualbook web application available on a *.visualbook.pro subdomain, with the functionality described on the visualbook.pro website.
Related Services – services offered by the Provider beyond the scope of the Service, which are listed and further specified on the visualbook.pro website and may also be referred to as add-on services.
Configurator – an online form available on the Provider’s website through which the Client enters basic information about the project (email address and project name).
Trial Project – a project created on the basis of completing the Configurator, which is provided to the Client free of charge for a period of 14 days.
Project – an online brand manual created for the Client on a *.visualbook.pro subdomain.
3. Subject of the Service and Related Services
3.1. The Provider provides the Service of creating and managing online brand manuals through the Visualbook web application.
3.2. The Service is divided into three editions: Designer, Studio and Company. The individual editions differ in the number of editors, storage capacity and the scope of technical support. A detailed description of the editions and their features is available on the pricing page.
3.3. The output of the Service is a website (online brand manual) available on a *.visualbook.pro subdomain or on the Client’s own subdomain.
3.4. The Service is provided as a lifetime product, i.e. after a one-time payment the Client has the right to use and edit the Project without time limitation and without any further monthly fees, subject to the functionality and availability of the third-party services on which the Service depends.
3.5. From Visualbook version 5.3 (see the changelog), the Client has the option to export a static website of their Project. This feature is not available in the Trial Project.
3.6. The Related Services are described on the visualbook.pro website and are, as standard, provided as ancillary services related to the Service.
4. Trial Period of the Service
4.1. Once the Configurator has been completed (email address and project name), the Provider automatically creates a Trial Project for the Client for a period of 14 days free of charge. This concludes a gratuitous contract for the provision of the Service under the conditions set out below.
4.2. The Trial Project is available on a *.visualbook.pro subdomain and is protected by the password “demo”.
4.3. The Trial Project has full functionality, with the exception of the option to export a static website.
4.4. The Client may use the trial period repeatedly for different projects.
4.5. Before the end of the trial period, the Provider will contact the Client with a request to decide whether they are interested in using the Service and switching to a paid contract.
4.6. If the Client does not decide to use the Service and does not pay the invoice by its due date, the Provider will make the Trial Project inaccessible and delete it, whereupon the contract terminates.
4.7. The Provider is not liable for harm caused by the loss of data from a Trial Project if the Client has not switched to the paid provision of the Service in respect of that Trial Project.
5. Ordering and Payment for the Services and Related Services
5.1. Completing the Configurator does not give rise to any obligation on the part of the Client to pay the price for the Service.
5.2. The contract between the Provider and the Client becomes a paid contract at the moment the invoice for the Service, which the Provider subsequently issues, is duly paid.
5.3. The Client has the right to choose the edition of the Service (Designer, Studio, Company) and any Related Services in accordance with the current price list.
5.4. A contract for the provision of Related Services is entered into on the basis of a further agreement between the Provider and the Client and is concluded by the timely and proper payment of the price for the Related Services.
6. Price and Payment Terms
6.1. The prices for the individual editions of the Service and for the Related Services are set out in the current price list on the website visualbook.pro/en/pricing.
6.2. Unless stated otherwise, prices are stated excluding VAT, and VAT will be added to them in accordance with applicable legal regulations.
6.3. Payment for the Service or a Related Service is made as a one-time payment on the basis of an issued invoice.
6.4. The invoice is due within 14 days of the date of issue, unless agreed otherwise.
6.5. Payment is made by bank transfer to the account stated on the invoice.
6.6. Once the invoice has been paid, the Provider will remove the “demo” password from the Trial Project and the Project becomes fully functional.
6.7. If the invoice is not paid, the Service is dealt with in accordance with Article 4.6 of the Terms and Conditions.
7. Rights and Obligations of the Provider
7.1. The Provider undertakes to provide the Client with the Service or the Related Services in the scope and quality corresponding to the selected edition and to the contract.
7.2. The Provider undertakes to create the Trial Project within 24 hours of the completion of the Configurator.
7.3. The Provider undertakes, once the invoice has been paid, to make a fully functional Project available to the Client without the “demo” password.
7.4. The Provider guarantees that the Service will be available in the version and condition in which the Client purchased it for an unlimited period (lifetime), under the conditions set out in Article 3.4 of the Terms and Conditions.
7.5. The Provider provides technical support by email at jiri.chlebus@visualbook.pro. Clients with the Company edition are entitled to premium support, including telephone and online support (Google Meet).
7.6. The Provider has the right to use the Client’s Project in its portfolio and as a reference if the Project is publicly accessible.
7.7. The Provider has the right to suspend the provision of the Service or the Related Services, without compensation, for the purpose of system maintenance or updates, for a period corresponding to what the maintenance or update requires. The Client will be informed of planned maintenance in advance where technically possible.
8. Rights and Obligations of the Client
8.1. The Client has both the right and the obligation to use the Service or the Related Services in accordance with the contract, the selected edition of the Service and generally binding legal regulations.
8.2. Upon the conclusion of a paid contract, the Client has the right to edit the content of the Project without time limitation.
8.3. The Client has the right to manage users (editors) to the extent corresponding to the selected edition of the Service.
8.4. The Client has the right to export a static website of their Project (from Visualbook version 5.3) if they have concluded a paid contract with the Provider.
8.5. The Client has the right to request at any time the termination of the Service or the Related Services and the deletion of the Project from the Provider’s server.
8.6. The Client undertakes to secure access to the Service with a reasonably strong password and to protect the password against misuse.
8.7. The Client is responsible for all content that they insert into their Project.
9. License and Copyright
9.1. By duly paying the price for the Service or the Related Services, the Client acquires an exclusive license to the Project. The license is granted as limited in time to the duration of the existence of the Project, and as unlimited in territory and quantity. The license is limited by its purpose, which is identical to the purpose of the contract, i.e. the creation of the Project using the Service for the Client’s business activity. The license is acquired exclusively by the Client and may pass to the Client’s legal successor if the Client ceases to exist. The Client may grant a sublicense solely for the purpose of complying with the purpose of the license and only within the scope of their business activity. The Client may not transfer or assign the license. The license includes the authorization to use the Project in its original, i.e. unaltered, form. The Client may not modify the Project, include it in a collective work or modify it in any way. The Client may use the Project in parts. If the contract terminates, the license terminates together with it.
9.2. The Client has no right to modify the static export of the website for the purpose of creating another brand manual for an entity other than the one for which the Project was originally created.
9.3. The copyright to the Visualbook web application and its source code is not included in the license, i.e. they are provided to the Client as the Service (or the Related Services) and the Client is entitled to use them exclusively through the GUI (graphic user interface).
9.4. The Provider reserves the right to use the Client’s Project as a reference in its portfolio if the Project is publicly accessible.
9.5. The remuneration for the license is included in the price for the Service (or, as the case may be, the Related Services).
10. Hosting and Technical Conditions
10.1. Projects are hosted on a VMS server of the provider Český hosting in the territory of the Czech Republic.
10.2. The availability of the service (uptime) corresponds to the guaranteed availability of the hosting provider Český hosting.
10.3. Backups of the Projects are performed by the hosting provider Český hosting in accordance with its backup policy.
10.4. The Provider is not liable for harm caused by the unavailability of the Service, a Related Service or the Project that is caused by the hosting provider, third parties or force majeure.
10.5. The storage capacity varies according to the selected edition of the Service and is stated in the price list.
11. Personal Data Protection (GDPR)
11.1. The controller of personal data is the Provider.
11.2. The Provider processes the following personal data of the Client: billing and contact details, the name of the Project including its content, the content of mutual communication, network identifiers including time data in the provision of the Service or a Related Service, and the content of the contract.
11.3. Personal data are processed for the purpose of, and in connection with, the provision of the Service and the Related Services and communication with the Client.
11.4. The legal basis for the processing of personal data is the performance of the contract between the Provider and the Client, the legitimate interest of the Provider and the fulfilment of obligations under legal regulations in the area of taxes and accounting.
11.5. Personal data are also stored on the server of the hosting provider Český hosting in the territory of the Czech Republic.
11.6. The Provider does not transfer personal data to third parties, with the exception of the hosting provider, which is a processor of personal data, and selected external suppliers.
11.7. The Client has the right of access to their personal data, the right to their rectification, erasure, restriction of processing and data portability, and the right to object to processing or to lodge a complaint with the Office for Personal Data Protection.
11.8. Personal data are retained for the duration of the contractual relationship and thereafter for the period laid down by the relevant legal regulations or by a continuing legitimate interest.
11.9. If the provision of the Service or the Related Services is terminated at the Client’s request, the personal data and all data of the Project are deleted from the server, with the exception of personal data whose processing is required by legal regulations or by a continuing legitimate interest.
12. Liability and Limitation of Liability
12.1. The Provider is not liable for harm caused by the Client to third parties as a result of the use of the Service, the Related Services or the Project. The Provider is liable to the Client for harm up to a maximum of the amount that it received from that Client as the price for the Service or the Related Services during the 12 calendar months preceding the occurrence of the harm.
12.2. The Client has the option to try the Service free of charge for 14 days by means of the Trial Project. The Client has no rights arising from defective performance in respect of Services provided free of charge. Rights arising from defective performance of the Service or the Related Services under a paid contract are governed by generally binding legal regulations, whereby a defect will be resolved primarily in the following order — removal of the defect, provision of a voucher for the Provider’s services, provision of a discount on the price, refund of the price.
12.3. The Provider is not liable for harm caused by an outage or unavailability of the Service or the Related Services as a result of force majeure, acts or omissions of third parties and/or other circumstances that the Provider cannot influence.
12.4. The Provider is not liable for the loss of data from a Trial Project that has not been switched to a paid contract.
12.5. The Provider recommends that the Client regularly back up the content of the Project using the export feature (from Visualbook version 5.3).
13. Termination of the Service
13.1. The Client has the right to request at any time the termination of the provision of the Service or the Related Services and the deletion of the Project from the server. This is without prejudice to the Provider’s entitlement to the price for the Service or the Related Services in full, or to the processing of personal data within the meaning of Article 11 after the contract has ended. The Client acknowledges that the Service is provided as a lifetime product (one-time payment) and that, upon termination of the Service, the Client is not entitled to a refund of the price for the Service or any part of it. This applies mutatis mutandis to the Related Services.
13.2. The Client may terminate the Service without a notice period.
13.3. The Provider reserves the right to terminate the provision of the Service or the Related Services at any time if the Client breaches these Terms and Conditions, legal regulations or the principles of ethical and decent conduct and fails to remedy the situation even when requested to do so by the Provider.
13.4. Before the Provider terminates the Service or the Related Services under the preceding clause, the Client will be requested to remedy the situation. If the Client does not remedy the situation within 14 days of the request, the Provider has the right to delete the Project.
13.5. After termination of the Service, all content of the Project is deleted from the server with no possibility of recovery.
13.6. The Provider reserves the right to terminate the provision of the Service or the Related Services as a result of the suspension or discontinuation of the operation of the Visualbook platform, with a notice period of 6 months. In such a case, the Client is entitled to an export of all data of their Project upon their request made within 1 month of the termination of the provision of the Service or the Related Services.
14. Final Provisions
14.1. These Terms and Conditions are valid and effective from 1 October 2026.
14.2. The Provider has the right to amend these Terms and Conditions unilaterally, provided that it announces the amendment at least 14 days in advance by sending an email to the Client or by another suitable means, e.g. a notification on the website. The Client always has the option to reject the amendment and terminate the contract unilaterally; even in such a case, however, the Client is not entitled to a refund of the price already paid for the Service, the Related Services or any part of them.
14.3. Amendments to the Terms and Conditions may be made in particular as a result of a change in the relevant legislation, as a result of the introduction of new services by the Provider, as a result of a necessary update of internal policies, as a result of developments in prices, market habits and technologies affecting the provision of the Service, and further where such an amendment must be made as a result of a decision of public administration authorities (e.g. as a result of a finding of misconduct on the part of the Provider).
14.4. The current wording of the Terms and Conditions is always available on the website at terms and conditions.
14.5. The relations between the Provider and the Client are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, as amended.
14.6. Any disputes between the Provider and the Client in connection with the contract for the provision of the Service or the Related Services, regardless of whether they are provided free of charge or for a fee, will be resolved primarily by agreement. If no agreement is reached, the disputes are resolved by the competent courts of the Czech Republic.
14.7. If any provision of these Terms and Conditions becomes invalid or unenforceable, the remaining provisions remain in force.
14.8. The Provider’s contact email is jiri.chlebus@visualbook.pro.