Forgotten password and account recovery

If you forget your panel password, you sign in with a one-time code sent by email and set a new one. This page also covers what to do when the code does not arrive or you no longer have access to the mailbox.

What you will have

You are back in the panel with a new password.

Steps

  1. Open the panel sign-in

    Add /panel to your manual's address, such as yourbrand.visualbook.pro/panel, or use the Login portal.

  2. Switch to sign-in by email

    Click Login via email, enter your account's email and click Log in.

  3. Enter the code from the email

    Type the six-digit code from the email into Login code. The code is valid for 5 minutes.

  4. Set a new password

    Open Your account and choose Change password in the account menu (if you do not have a password yet, the item is called Set password). The password must be at least 8 characters long. Changing the password disconnects all AI connections of your account, so reconnect your AI tools afterwards.

How to tell it worked

Log out, then sign in again with your email and the new password.

The code did not arrive

  • Check the spam and promotions folders.
  • Make sure the email is typed exactly. For security reasons, the panel confirms sending even for an address with no account.
  • A company filter may hold the email back. Ask IT to allow the sender info@visualbook.pro.

You no longer have access to the account's mailbox

If you changed your email or moved to another company, ask the manual's Admin to change your address under Users with Change email. A message saying “Your account email has been updated” arrives at the new address. Then sign in with a code as described above.

An Admin can change your email, but not your password. You set that yourself after signing in with a code.

If you are the only Admin and cannot sign in, contact support – see Support and contact.

Too many attempts and CSRF errors

After ten failed sign-in attempts, the panel blocks further attempts for 15 minutes. Wait, then sign in with an email code.

If “Invalid CSRF token” appears after logging out and quickly signing in again, Visualbook fixes it and retries the sign-in on its own. If the message stays, reload the page.

How long you stay signed in

Without Keep me logged in, the panel signs you out after two hours of inactivity. With it ticked, you stay signed in for up to two weeks – do not tick it on a shared computer.

A visitor forgot the manual's password

The manual password is not the same as the panel password. Below the password form, the visitor sees a help line with the contact email. You find the password in the panel under Settings → Access Protection or on the page's Password tab – see Password access.